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Messages lets you have conversations with brand ambassadors about your activations. You can reply to incoming questions, start new conversations with roster members, and view ambassador profiles — all from one place.

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Your inbox

Navigate to Messages in the sidebar to see all your conversations. Each conversation shows the ambassador’s name, a preview of the last message, and the conversation status. Unread conversations are highlighted with a dot next to the ambassador’s name.
Messages inbox

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Read and reply to a conversation

1

Open a conversation

Click any conversation in the list. The message thread opens in the right panel, showing the full history organized by date.Your messages appear in blue on the right. Ambassador messages appear in gray on the left.
Conversation detail view
2

Type your reply

Click the text field at the bottom and type your message. Press Enter to send, or Shift + Enter to add a new line.You can also attach an image by clicking the image icon to the left of the text field.
Typing a reply
The ambassador will receive an email notification if they don’t read your reply within 5 minutes.

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Start a new conversation

1

Click New Message

Click the + New Message button in the top right corner. A dialog opens where you can search your roster.
New message modal
2

Search and select a person

Type a name, email, or phone number in the To field. Select the person from the dropdown, write your message, and click Send Message.
Searching roster members
You can only message people who are on your roster. If you need to add someone first, go to the Roster page.

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Filter conversations

Click the filter icon next to the search bar to open the Filters panel. You can filter by:
  • Status — Show only Open or Closed conversations
  • Activation — Show conversations related to a specific activation
  • Unread Only — Toggle to see only unread conversations
Filters panel
You can also use the search bar to find conversations by name, email, or message content.

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View an ambassador’s profile

Click the ambassador’s name in the conversation header to open their profile panel on the right. You can see their media portfolio, work experience, education, skills, and certifications without leaving the conversation.
Ambassador profile panel
From the profile panel you can also:
  • Email or Phone the ambassador directly
  • Star them for quick reference
  • View their Applications and Reviews using the tabs

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Close and reopen conversations

Click the Close button in the conversation header to mark a conversation as resolved. Closed conversations move to the “Closed” filter view. To reopen a closed conversation, select it and click Reopen. If an ambassador sends a new message to a closed conversation, it reopens automatically.

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Tips

Use the resizable divider between the conversation list and detail panel to adjust the layout to your preference. Your panel size is saved automatically.
The unread count shown next to “Messages” in the sidebar updates in real time, so you always know when new messages arrive.